Each product is made specifically for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Read more about our ecological sustainability commitment here
It takes a couple of days to produce your order, after which it’s shipped out. The delivery time after production can be estimated below.
Delivery times (in days) after production
* Delivery times are estimates and may vary depending on season, local disruptions, item type, quantity and/or colour.
Depending on your location and your order, we have fulfilment locations worldwide including the UK, USA, Spain, Australia, Canada, Brazil, Latvia and Japan!
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbours, get in touch with us with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
We use embroidery, DTG (direct to garment) and sublimation to create our designs and all of our products are made to order. We have fulfilment locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.
DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.
Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option.
If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.
After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting.
If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.
Embroidered hats, backpacks, and shoes can be wiped clean with a damp cloth in the spots where it’s needed. If necessary, hats and shoes can be hand-washed cold. Don’t use brushes.
All three products can’t be machine-washed, bleached, tumble-dried, ironed, or dry-cleaned. Read the manufacturer label carefully for any other instructions.
If you received the wrong item, please contact us within 14 days after receiving your order. Include your order number and photos of the item and we’ll send you a new one, or issue a refund!
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us within 14 days of receipt of your order with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
If your order is the wrong size, please contact us within 14 days of receipt to discuss exchange options. Beyond 14 days of receipt of your order, we are unable to exchange your item.
In order to qualify for an exchange, your original item must be unused and in pristine as-new condition. Only one exchange is permitted per item. We do not cover return shipping costs.
Please contact us within 14 days of receipt of your order if you would like a refund. Upon receipt of your returned items we will process your refund. Note that your returned items must be unused and in pristine as-new condition. We do not cover return shipping costs and your refund will exclude original shipping fees.
